Testimonials

Katherine Pell said: “We are extremely happy with our new roller racking system and delighted with the repairs that your installation team were able to make to our existing shelving system which had deteriorated over the years. This is the second time we have used Rackline and I have already recommended the company to a colleague. The store was left in a clean and tidy state such that we were able to resume normal working activities immediately. Thank you.”

Sarah Finnegan said: “There were no issues at all with the service received from Rackline. In fact, they were extremely helpful and accommodating. There were changes requested to attend/cancel site at very late notice and Rackline accommodated this. We were kept fully informed with regard to all aspects of the job and the staff that I personally dealt with (Jeff, Grace, Jan) were very professional and helpful. This also applies to the staff who attend site to remove the racking. All in all, fabulous service.”

Gemma Stone siad:

“Very good service overall and installed in good time. The only slight problem we had at the time was that the team left behind a metal door which was part of the old filing system, but after a phone call to your head office, this was remedied quickly and couriers came to take it away. But overall we were very pleased with the whole process.”

Tom Hodgkinson said: “Rackline offered us a bespoke and competitively priced design that suited the particular demands of our site. The design team were approachable and flexible, finding effective solutions to all the issues, such as awkwardly placed columns in many of the storerooms, that arose during the project. The installation team carried out their work to plan with a minimum of disruption.”

Stephen Dodd Said: “The shelving at our Darlington Medical Library was old and dated. We previously purchased Rackline shelving for our new library at Durham. We were happy with this shelving and decided to revamp the library at Darlington using the same shelving. The shelving and design has really opened up the library and made it a much more modern and nicer place for students to study.”

Pamela Taylor-Bramwell – Senior Librarian, said:

“Just a quick email to say a huge thanks for all the hard work that Alex and his team have carried out at our Library HQ at Skirlaugh this week. They have completed dismantling the shelves here and now have the even more arduous task of getting them up the stairs at the new site and re-assembling them!

They have worked tirelessly all week…here at just after 7.00am and staying until the building closed in the evening. Considering the enormity of the task we hardly knew they were here as they caused no disruption to our routines. They ensured that we could access all the areas we needed to and worked in an amazingly tidy and efficient way. The whole team was fantastic and it was a pleasure to work with them. Please could you pass on our sincere thanks to them all as we may not see them again.”

“Excellent job, looking forward to the second stage”

Sam Davies said: “We were extremely satisfied with the work, the team who undertook the work and the service we receive from Rackline in general”

Helen Burton Said: “It was due to a major flood that we found ourselves having to seek replacement shelving. I have to say that some of the sales people from other companies were less than helpful in these difficult circumstances, but Jeff Hibbert from Rackline was incredibly supportive, helpful and patient through every stage of the planning. All aspects were considered, which resulted in a smooth and swift installation. We’re so pleased with the results – the bespoke shelving safely accommodates our various formats and has increased storage capacity significantly.”

“The team have delivered a first class service and we will continue to use them in the future.”

Nick Raw said:

“Really prompt & professional service. Jennifer was a great help in terms of interpreting our requirements and devising an appropriate solution (relocation & reconfiguration of an existing rolling rack system), and the fitters completed the work very quickly with minimum disruption to staff onsite.”

“Good communication and assistance to understand the product and what options we had available both for type and layout design. Easy to work with and effective process”

“Good service and excellent product”

“Rackline was very accommodating with travelling to site and measuring up on a number of occasions and sometimes on very short notice which was greatly appreciated.”

“Very good installation, amazing system – such a great space saver and easy to use!”

Matthew Jarron said: “Looks great – transformed the space!”

Deborah Mason said: “The project was to install mobile shelving in our new storage facilities. Tom was excellent at coming in and planning and quoting for the job and all of our requirements were met. It was excellent that after a later site visit and seeing the modified layout of the store he suggested the designs were modified in order to give us longer tracks to allow for more shelving to be added at a later date.”