What our customers have to say…… November 6, 2015

“The shelving at our Darlington Medical Library was old and dated. We previously purchased Rackline shelving for our new library at Durham. We were happy with this shelving and decided to revamp the library at Darlington using the same shelving. The shelving and design has really opened up the library and made it a much more modern and nicer place for students to study.”

County Durham and Darlington NHS Foundation Trust – Stephen Dodd
 
“There were no issues at all with the service received from Rackline. In fact, they were extremely helpful and accommodating. There were changes requested to attend/cancel site at very late notice and Rackline accommodated this. We were kept fully informed with regard to all aspects of the job and the staff that I personally dealt with (Jeff, Grace, Jan) were very professional and helpful. This also applies to the staff who attend site to remove the racking. All in all, fabulous service.”

Birmingham Community Healthcare -Sarah Finnegan
 
“We are extremely happy with our new roller racking system and delighted with the repairs that your installation team were able to make to our existing shelving system which had deteriorated over the years. This is the second time we have used Rackline and I have already recommended the company to a colleague. The store was left in a clean and tidy state such that we were able to resume normal working activities immediately. Thank you.”

Arts University Bournemouth – Katherine Pell
 
“Looks great – transformed the space!”
University of Dundee Museum Services – Matthew Jarron

“I recently had a free standing library built opposite my front door, in order to store my 5,000 books, and 6,000 vinyl albums/singles.

After much deliberation, I decided to use a professional firm, to undertake the racking, as wooden shelving, and units, would simply be no use, due to the sheer volume and weight of the goods stored.

To this end, I searched on-line, and came across a leading UK company, that specializes in all kinds of storage systems, often catering for libraries and museums. having assumed my task would be too small for such a leading company, I was pleasantly surprised to receive a telephone call from Rackline UK Limited, confirming notice of my interest. having explained my proposed storage space was rather small in comparison to the majority of work carried out, I was assured the company listens to all its customers regardless of size.

Mr Jeff Hibbert, a director at Rackline, called me personally later in the day, and we discussed my requirements.

He rather kindly drove all the way over from Stoke-on-Trent, to my premises in South Yorkshire, in order to view the proposals. having measured up, Jeff then wrote to me later in the week, enclosing professional plans/drawings of the suggested work to be carried out.

I explained, that as I was planning more plastering work, skirting boards, and carpeting fitted later, any proposed measurements would be futile. again, Mr Hibbert kindly visited me a month later in order to measure and plan the proposed work to the millimetre!

I explained the building contained air vents, and electric sockets. this was not a problem, as measurements included areas where the steel racking would be die-cut to suit accordingly.

Following an agreement to an affordable rate, the wheels were set in motion, and I can confirm, I was so pleased to have chosen this long-standing professional organisation, to carry out my requirements.

The standard and quality of workmanship is second to none, and the professional workmen, that then delivered and fitted my steel shelving were also extremely professional, and skilled, delighting me with their service.

I can quite clearly recommend this company to anyone considering such storage space, and will remain, satisfied in the knowledge, that Rackline Limited are the company to trust.”

Bill Brealey – South Yorkshire

 

“The project was to install mobile shelving in our new storage facilities. Tom was excellent at coming in and planning and quoting for the job and all of our requirements were met. It was excellent that after a later site visit and seeing the modified layout of the store he suggested the designs were modified in order to give us longer tracks to allow for more shelving to be added at a later date.”

World Rugby Museum – Deborah Mason

 

“Just a quick email to say a huge thanks for all the hard work that Alex and his team have carried out at our Library HQ at Skirlaugh this week. They have completed dismantling the shelves here and now have the even more arduous task of getting them up the stairs at the new site and re-assembling them!

They have worked tirelessly all week…here at just after 7.00am and staying until the building closed in the evening. Considering the enormity of the task we hardly knew they were here as they caused no disruption to our routines. They ensured that we could access all the areas we needed to and worked in an amazingly tidy and efficient way. The whole team was fantastic and it was a pleasure to work with them. Please could you pass on our sincere thanks to them all as we may not see them again.”

Pamela Taylor-Bramwell – Senior Librarian, Central Services
East Riding of Yorkshire Library Service

 

Recommended – Very good service
P & A Shopfitting Paul Knock

 

“Very good service overall and installed in good time. The only slight problem we had at the time was that the team left behind a metal door which was part of the old filing system, but after a phone call to your head office, this was remedied quickly and couriers came to take it away. But overall we were very pleased with the whole process.”

Cornwall Council Adult Social Services – Gemma Stone

 

“We were very pleased with the efficiency of the team both on site and in the office”

Interaction – Rebecca Dodd
“I was very impressed with the level of service from Tracy and the installation team.”

PVH Europe – Tommy Hilfiger, Matthew Hawley

 

“Rackline offered us a bespoke and competitively priced design that suited the particular demands of our site. The design team were approachable and flexible, finding effective solutions to all the issues, such as awkwardly placed columns in many of the storerooms, that arose during the project. The installation team carried out their work to plan with a minimum of disruption.”

Colchester Borough Council, Museums, Tom Hodgson

 

“The team have delivered a first class service and we will continue to use them in the future.”

MOD, Wendy Hints

“Very pleased, good VFM and has thoroughly helped our storage crisis.”

Tolent Living, Martin Mitchinson

“Really prompt & professional service. Jennifer was a great help in terms of interpreting our requirements and devising an appropriate solution (relocation & reconfiguration of an existing rolling rack system), and the fitters completed the work very quickly with minimum disruption to staff onsite.”

North Tyneside Council, Nick Raw

“We had a very tight deadline within which to get the shelves we wanted quoted on, ordered, supplied and installed. Rackline were great in helping us to achieve this. The shelving is exactly what we wanted and full of museum objects already!”

Arts University Bournemouth, Katherine Pell

“It was due to a major flood that we found ourselves having to seek replacement shelving. I have to say that some of the sales people from other companies were less than helpful in these difficult circumstances, but Jeff Hibbert from Rackline was incredibly supportive, helpful and patient through every stage of the planning. All aspects were considered, which resulted in a smooth and swift installation. We’re so pleased with the results – the bespoke shelving safely accommodates our various formats and has increased storage capacity significantly.”

Keele University Library, Helen Burton

“We were extremely satisfied with the work, the team who undertook the work and the service we receive from Rackline in general”

Sam Davies – Heart of England Foundation Trust

“We were extremely satisfied with the work, the team who undertook the work and the service we receive from Rackline in general”

Sam Davies – Heart of England Foundation Trust

“All aspects of this project were handled efficiently & professionally.”

Shaun Senior – Perenco UK

“Good service and excellent product”

Deborah Watson – Plymouth & West Devon Record Office

“A fantastic service with a high stand of workmanship maintained throughout”

M P Townley – MOD Hereford

“Very good installation, amazing system – such a great space saver and easy to use!”

St Thomas Hospital

“Highly satisfied from start to finish”

Ann Wilson – Doncaster & Bassetlaw Hospitals

“Excellent job, looking forward to the second stage”

Company – Haileybury and Imperial Service College

“Good communication and assistance to understand the product and what options we had available both for type and layout design.
Easy to work with and effective process”

Jim Young, Pavers

 

“Excellent responsive service by all parties. Very understanding of clients requirements. gave sufficient advice and assistance throughout, to enable smooth project delivery. Kept us informed of key dates. Overall a very good service.”

Mark Wardle, Stockton on Tees BC

 

“Jeff Hibbert was very accommodating with travelling to site and measuring up on a number of occasions and sometimes on very short notice which was greatly appreciated.”

Bilaal Rawn, Spire Healthcare

 

“The team completed a top draw installation. Everything was spot on.”

Steve Charman, Procol Limited

 

“The workmen arrived on time, worked quickly and efficiently.”

Glynis Mather, Amec Foster Wheeler

 

“Overall, the project has been very successful. Rackline’s field salesperson provided useful advice regarding the different options for fitting out the available space and drew up multiple quotes so that we could easily consider the different possibilities. The installation process itself went smoothly.”

Deidre Mitchell, RNLI

“Great Job! Thanks for a perfect experience Jeff Hibbert 10/10.”

University of Northampton – Nigel Closs

“Excellent service all round and excellent fitters on the day”

Jo Seaman, Eastbourne Borough Council

 

“All went very well”

Jeremy Kruse, Topps Tiles

 

“Very impressed with the service I received from start to finish, very professional and customer focused and will certainly use your service again if the need arises in the future.”

Chris Staddon, Anglesey County Council

 

“I just wanted to feed back to you my thoughts about Terry and his team during the installation of our shelving at the Whisky Bond.  I have to say I was extremely impressed by all involved for their efficiency, neatness and good nature throughout the works.  I couldn’t be happier with the job they’ve done; thank you most sincerely.”

Stuart A Harris-Logan, Royal Conservatoire of Scotland

 

“We were extremely impressed and will be looking to use your company again on our next project in Birmingham.”

Hazel Bird, Designs by HB

 

“I was very pleased with the service from start to finish. Jeff was very helpful along the way and I will most certainly recommend and use Rackline again in the future. The prices quoted were very reasonable and the quality of the product is amazing.”

James Livingston, British Heart Foundation

 

“Exactly what we wanted/needed. Our space has been fully utilised and now we can store almost triple what we could before.”

Kiran Kundal, Gartner UK Limited

 

“All went very well”

Peter Revell, Suffolk Coastal Dstrict Council

 

“Great plan drawn which maximised the space well. Competetive price. Fergus was very helpful in answering any questions that we had and also revised the plan several times at our request which was super helpful. The guys on site were great and the finished product looks good and works very well. Overall very happy with the finished product and would recommend Rackline in the future.”

John Erde, Mario Testino

 

“This was a well executed job with a good team of fitters.”

Ian Ranger, Allianz Management Services

 

“Good quality service so far;
> good price
> quick production period
> high quality product
> prompt installation”

Martin Munro, University of Glasgow

 

“Excellent job done from the start to the end. Would highly recommend Rackline and use their services again.”

Sandra Filipczak, Finders International

 

“Excellent from start to finish.”

Andy Stringer, Rotherham, Doncaster and South Humber NHS Trust

 

“I’m really impressed – a super product totally suitable for purpose, really helpful sales team.  No hassle speedy installation.

Really satisfied with the whole team, and the price was hard to beat unless looking at flimsy self assembly products with less capacity.”

Lynda Redman, Dart Marina Spa

 

“I was very impressed with every member of your team I came into contact with and the installation team were efficient and left the premises in a very clean state. We realised that we did not have enough shelving and needed some additional shelves urgently. Tom Hulks came to measure up within hours and shelves were delivered within 2 working days, which was brilliant. Thank you for a very efficient service all round.”

Joanne Jack, Whitstable Medical Practice

 

“Excellent all round service”

Sue Slater, Moorland Surgery

 

“From survey to completion we were kept informed and up to date. All personnel were professional and demonstrated a willingness to help however they could.
Chris Ward, Downing Property Services

 

“The project was handled very well from start to finish.”

Peter Bowers, Berisfords Limited

 

“Hi all,

Just to let you all know the roller racking installation at Staines Court went very well and was completed yesterday.

Many thanks to everyone involved for making this work so smoothly.”

Olwyn Duff – Guildford Usher Team Leader & ALO 

 

“I was happy with the entire process”

Paul Joannides

 

“Just to let you know the shelves and plan chest have been installed and are great ; the team were excellent and it was all installed by the time staff were coming into work. I appreciate their dedication and also that they drove down so early in the day!”

Oliver Mahony, University of Oxford

 

“Your staff were so easy to work with. Tom listened to what we wanted and how to integrate new shelving into the kit we had already. He was incredibly generous with his time and experience. The team who came to install the shelving were equally good bringing the shelving together and allow us time to finesse the actual arrangement so it looks as good as possible.”

Peter, Royal College of Order

 

“Dear Fergus,

This is just a note to say how much we appreciate your excellent Rackline and I am talking about the product and the service that you have provided.

I am a very happy customer!

Thank you again for all your help in having made it bespoke to meet our needs.”

Dr Christopher Rowland Payne, Consultant Dermatologist to The London Clinic

 

“Thanks for sorting our shelving out so quickly and efficiently.  The team who came to assemble the shelving on Thursday were great, focusing on the job and responsive to my questions.”

Peter Linnit, Royal College of Music

 

 

 

“The installation of the shelving is complete. The workmen were very good to deal with.”

Aidan Ramsden, Royal College of Obstetricians & Gynaecologists

 

“From start to finish Tracy has been very hand on and available at all times. The back office staff have been supportive. The fitters were extremely friendly and tidied up after themselves.”

Minnal Ladva, Pep & Co

 

“Overall, this was a challenging project in a non-standard space which during the course of the project also emerged to have problems with the load bearing capacity of the floor. Everyone at Rackline was extremely helpful in finding a solution to these difficulties and liaising with our structural engineer. I am very pleased with the final installation.”

Emily Naish, Salisbury Cathedral

 

“I am particularly satisfied with the free advice and site visits in order to deliver the final result.”

Vanessa Torres, National Media Museum

 

“The whole project went very well, it was delivered when we wanted it, the fitters were excellent and everyone here is pleased with the finished product.”

Ian Ranger, Allianz Management Services Limited

 

“Just wanted to drop you a line following up on yesterday’s installation of our racking system.

Unfortunately I was off site yesterday, but my colleagues have told me that your team were extremely professional and obliging, and I wanted to express my thanks.

We have no immediate plans for any further similar works, but rest assured that if we do, we would be more than happy to deal with Rackline again.”

Douglas Paul, William Grant & Sons Distillers Limited

 

“All went well and on time. Final product looks good and works well.”

Ruth Moxon, Thames Valley Police

 

“Very good service! Quick, easy install of new locks to enable us to comply with Chinese wall restrictions.”

Jamie Humphris, Smith & Williamson

 

“Very happy with the service and product. It does everything we would have expected.”

Alan Jones, Amphenol Invotec

 

“The installation team were great generally. Very happy with all parts of the project from receiving quotes, planning the installation and the final fitting.”

Claire Mayers, Royal Holloway University of London

 

“Overall, we are very pleased with the finished product and were very happy with the smooth installation process.”

Francesca Farley, Farley Group

 

“All dealt with in the usual efficient manner. – all staff were very helpful and flexible on-site as required.”

Andrew Eastgate, Thames Valley Police

 

“All staff that I had contact with were efficient and helpful.  The guys who erected the shelving turned up on time, were efficient and tidied away the mess when finished.”

Gretchen Mildwaters, Mildwaters Corporate Services Limited

 

“Very satisfied with the use of the space; delivery and installation well managed.”

Chris Latimer, Stoke on Trent City Archives

 

“Installation team were excellent, couldn’t fault them.”

Dawn Burton, Antsey Horne

 

Hi Aidan, I know Hannah and Gary have already thanked members of your team for the wonderful work done in installing what is an impressive room of shelves. I’m already taking people into the ‘library’ and the ‘wow’ factor is already kicking in – and that’s before a single book is shelved.

So  I just want to extend my thanks to yourself for starting off the process. Contracting a company to install shelving is always a tricky business and I’m grateful that you were able to steer us through the initial process with clarity and confidence.

Once again, thanks for your help and if you could extend our thanks to your team who actually installed the shelves, then I would be grateful for you to do so.”
John Dunne, London Irish Theatre

 

 

“The quotation and supporting drawings are very impressive and exceed the customer service level provided by your competitor.  Thanks for your assistance.”

Nick Cupit, Deanestor Plc

 

“A brilliant experience.  Tom Hulks (Sales Manager) was very professional and went out of his way to hep – visiting the site, explaining everything and working to a tight deadline.

The installation team were excellent as well.  They arrived on time and worked hard throughout the day, finishing ahead of schedule.

A huge thank to everyone!”

Abigail Wharne, Brighton College

 

“Easy streamlined process from placing order right the way through to installation.”

Kate Appleyard, Victoria Medical Centre

 

“Responsive and supportive to public sector project and structures and timings.  Individual Rackline team helpful and installation was carried out efficiently and professionally.”

Linda Ramsay (Head of Conservation), National Records of Scotland

 

“Efficient and professional”

Neil Chappell, Overbury

 

“Good, 5 stars”

Andy Limbert, Severfield

 

“Done efficiently and effectively”

Liz Tillotson, University of Southampton

 

“Geat service!”

Emma Duggan, Science Museum

 

“From quotation to completion the people we dealt with such as Jeff and Liz were helpful and efficient. The installation was completed successfully and we haven’t had any snagging issues to deal with.”

Helen Hey, IAB LAB

 

“From sales enquiry, and quotation / advices etc it was great working with Rackline. the installation was also great from a timeline point of view. ”

Ian Lafferty, Juniper Pharma

 

“It was fab!”

Peter Yorston, Allianz Management Services Limited

 

“Thanks Jeff, the racking is great, we even have empty shelves! The 2 guys that installed it are a real credit to your company, they were amazing.  Thanks for all your help.”

Jane Cotterill, Birmingham Childrens Hospital

 

“Very happy customer! Great Job!”

Kevin Wood, Haymarket Media & Publishing

 

“Very happy with our experience from initial meeting through to the installation.”

Matthew Zawadzki, University of Sheffield

 

“Excellent!”

Diann Royston, HMP Newhall

 

“It was a rush job for rolling shelving, and everyone at Rackline was very helpful at getting it done in time and the fitters concerned to get it right.  It is all looking good and working well – and a great success! Thank you”

Anne Lancey,  IOW NHS Trust

 

“Extremely satisfied with the product and the service received.”
Carys Dineen, University of Wales

 

“The Installation was carried out on time the Sales Person was excellent couldn’t have wished for better service.”
Ian Ranger, Allianz Insurance Plc

 

“Our experience with Rackline was excellent.…
I would recommend Rackline to others and the installers were very experienced and friendly.”
Angie Keith, James & George Collie LLP

 

“All went well and we are very satisfied with the service and works carried out”

Linda Hutchinson, Environment Agency

 

“Installation was carried out to an excellent level. Project Manager was kept informed throughout the process”

Daniel, Eyre, Beso Cadwaladr Health Board

 

“A very smooth operation”

R Birkenhead, Wem & Prees Medical Practice

 

“There were a few issues on our part and it was handled great so I really appreciate all of the hassle that was caused by the hold up on our behalf”

Valerie Kelly, Refrenwshire Council

 

“We are very pleased with the final product. The outstanding work was carried out by the two installation men who had great attitudes and a sense of humour when our lift was broken on both the visits resulting in them having to carry everything up and down the stairs. Thanks to them for making the huge effort”.

Elspeth Haston, Royal Botanic Garden, Edinburgh

 

“Thank to your guys, who arrived bang on time and got straight down to work with no breaks, the shelving is all installed.

It looks good, and we are glad to have reached this stage, which for all sorts of reasons at our end took much longer than we had first thought.  My only problem now is working my way through the specially bought chocolate biscuits, since your men could not even be persuaded to stop for a brew!

Our thanks to you and all at Rackline who have contributed to this project.”

Michael Brealey, Sisters of La Retraite

 

“Good installation”

Ike Obanye, Trifle Creative

 

“Great service and a great product once again”

Jonathon Greenwood, Close House Golf Club

 

“Flexibility appreciated due to delay in main works contract being carried delayed and great customer service from all of the team.  Very happy with level of service and products”

Gerry McKenna, University of Strathclyde

 

 

“A brilliant job, quick and efficient.  The equipment meets our requirement and was installed quickly and efficiently”

Janet Byrne, JDRF

 

“Very good”

Richard Fowler, East Sussex Fire & Rescue Service

 

“Install guys did a great job – no issues whatsoever”.

Martin Munro, University of Glasgow

 

 

“Well managed.”

Anita Percival, Battle, Hayward & Bower Limited

 

“Thank you for a positive experience”.

Steve Collingwood, Gateshead College

 

“5 out of 5”.

Melanie Felton, Leeds Central Library

 

“We are very happy with the installation”.

Karen Weston, Aspire business Partnership

 

“Very pleased with the quick installation works and communication”.

Medelein du Toit, South Thames College

 

“The installation team were very helpful ,  professional and attentive to our needs. Fantastic customer service.”

A McDonald, Sanctuary Group

 

“Installation team were very efficient and accommodating and had the cupboards up in no time at all with no mess or damage – Great Teamwork!”

Mr Roshan Printer, Great Western Hospital

 

“This was a fairly simple project but the two day installation was carried out on time and with little fuss.  We and our client have no complaints.”

Tim Tillett, T Butler & Son (Sawston) Limited

 

“Installation team were excellent – very accommodating to the need to get areas finished quicker than expected.  Each one of them were enthusiastic and really helpful. Much appreciated!”

Robin Godenho, Kent Council

 

“Very satisfied.  The new space was a little larger than was originally measured.  The workmen made sure this space was utilized by giving us extra room between aisles. This makes the system much easier to use. They also worked closely with our Building Services team to ensure that our under floor electrics and data were still easily accessible.

I’ve had so many positive comments from people using the new archive space. It’s like having a new system rather than a relocated one.”

Gary Malkin, Baltic Centre for Contemporary Art

 

“Please pass on my thanks to all concerned for a truly superb job.  The racking is absolutely fantastic”.

Will Adams, Radnorshire Museum

 

“I’d just like to say how happy I am with your company, from the helpful girl who came down to take measurements and designed the installation, communications with yourself, to the brilliant characters that installed it today.

The completed shelving is A-maz-ing, we should’ve done it years ago, and it has made our lives so much easier already.

If we need any more space saving shelving you will be our ‘go to’ company.

I can’t thank you enough.  Very many thanks & appreciation

Angela Thompson, South Ayrshire Council

 

“All the racking is installed and done.  It looks great and I’m very happy with it.  I’d just like to pass on my thanks for all the work and good job done in installing it.”

Eli Dawson, Gurka Museum

 

“The overall project has given us a significant amount of additional storage without an increase in the overall footprint.”

GJ Coomber, SGS Oil, Gas and Chemical

 

“The project was completed on time and the client was very happy with the way Rackline dealt with the order from start to finish.”

Gary Winning, Quay Office Group

 

“The Sales Manager who carried out the initial site visit was very pleasant and knowledgeable on the products he was able to offer and recommend alternatives they were best suited to the requirements.  The installation was carried out quickly and without fuss.  The instructions on how to alter the shelving were clear and concise.”

Andrew Bodley, Lees Museums

 

“Excellent service.”

J Hall, Office Principles

 

“The whole project was approached and dealt with in a very professional manner, at no time was there any concerns from either party of what was required and how it was to be done. Work was carried out very efficiently with the minimum of fuss and with no disruption to the Hospital’s activities. Your work forces were polite, efficient and helpful, All in all it was an extremely smoothly exercised project.”

Chris King, East and North Hertfordshire NHS Trust

 

“I want to thank you for dealing with the problems with the racking in MERL in such a professional manner and without question. You took into account the requirements of the MERL staff to maintain their operations with minimum impact.  The service of Rackline has been very good”.

Mike Evans, University of Reading

 

“Fine.  Thanks “.

Richard Lewis, James Purdy & Sons Limited

 

“It is very handy especially for companies who have lots of files i.e. hospitals, police stations, schools etc, etc “.

Michael Hodges, Darent Valley Hospital

 

“First time we have used Rackline and we will be using them again.  My staff are more than pleased with it.  Great job!”

 

“Very quick turnaround from order to delivery!”

David Keepence, Kent County Council

 

“Very professional, helpful team from initial enquiry to various re-drawings of the layout and excellent delivery and installation.  Many thanks!”

Robyn Christie, Royal Holloway University

 

 

“Excellent service from beginning to end.  The product looks smart and has made archiving of material much easier due to the layout of the racking.  Thank you!”

Sue Muir, Monmouth Boys School

 

“Excellent service all round, very understanding due to first delivery mix up on our (AWE) part.”

Graham Bedford, AWE    

 

“Despite the problems with the above (one bay did not fit and could not be installed), the service has been excellent.  In particular, Jeff Hibbert was incredibly helpful and full of lots of practical advice.  The installation team were very professional and helpful”.

 Daniel Callicott, Selly Manor Museum

 

“Great product.  The installation went smoothly and the fitters were very accommodating – just waiting for the handles to be replaced”.

Richard Moon, HMPYOI New Hall

 

“The installation team did a great job installing a bespoke product that met our needs”.

 J Mayne, MOD

 

“The project was handled excellently form start to finish and we won’t hesitate to use Rackline again”.

 Mick Bentley, MOD Hereford

 

“The project included a number of “bespoke” items – the end user is very happy with the useable space”.

 Nigel Heinrich, Thame Valley Police HQ

 

“A good service from your team.  Happy with all elements of the project”.

 Karen Berryman, Hampshire County Council

 

“Other than the mix up with moving the files, the workmanship was good”.

 Ian Logan, Cumbria County Council    

 

Rackline 2015