We were very impressed by Andy Reed, the Rackline designer who made an excellent assessment of our overall collection size and needs, listened carefully to our requests and design suggestions, and responded appropriately.
The initial design proposal accommodated all our existing units, provided for everything we currently store, plus giving us extra capacity – the design made highly efficient use of the space throughout.
From the outset we asked Rackline to propose various options for consideration, and these provided scope for interesting discussions and improvements; as costs varied we were then able to further investigate a number of solutions within our budget.
All Rackline staff were extremely professional throughout the tender process. At the interview stage, rather than be subjected to a lengthy sales pitch, the Gallery were happy to focus on the practicalities of the design and how this had met our brief – we always felt that we were all talking the same language.