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What our customers have to say……

“The shelving at our Darlington Medical Library was old and dated. We previously purchased Rackline shelving for our new library at Durham. We were happy with this shelving and decided to revamp the library at Darlington using the same shelving. The shelving and design has really opened up the library and made it a much more modern and nicer place for students to study.”

County Durham and Darlington NHS Foundation Trust – Stephen Dodd

“There were no issues at all with the service received from Rackline. In fact, they were extremely helpful and accommodating. There were changes requested to attend/cancel site at very late notice and Rackline accommodated this. We were kept fully informed with regard to all aspects of the job and the staff that I personally dealt with (Jeff, Grace, Jan) were very professional and helpful. This also applies to the staff who attend site to remove the racking. All in all, fabulous service.”

Birmingham Community Healthcare – Sarah Finnegan

“We are extremely happy with our new roller racking system and delighted with the repairs that your installation team were able to make to our existing shelving system which had deteriorated over the years. This is the second time we have used Rackline and I have already recommended the company to a colleague. The store was left in a clean and tidy state such that we were able to resume normal working activities immediately. Thank you. ”

Arts University Bournemouth – Katherine Pell

“Looks great – transformed the space! ”

University of Dundee Museum Services – Matthew Jarron

“Great Job! Thanks for a perfect experience Jeff Hibbert 10/10.”

University of Northampton – Nigel Closs


“The NRS are more than happy with the installation of the flooring and shelving in G/C1 TTH, from start to finish the project was handled very professionally, Jennifer as always was a great help to us. Many thanks to Terry Rafferty and team for a job well done and for helping us move three large plan cabinets back in to the room.”

National Records of Scotland – Derek Hall


“All went well and we are satisfied with the finished product,”

RNLI – Hayley Whiting


“A good quality product delivered at short notice. Jeff Hibbert very helpful and helped us make good use of a challenging space.”

Hull City Council – Graham Park


“I recently had a free standing library built opposite my front door, in order to store my 5,000 books, and 6,000 vinyl albums/singles.

After much deliberation, I decided to use a professional firm, to undertake the racking, as wooden shelving, and units, would simply be no use, due to the sheer volume and weight of the goods stored.

To this end, I searched on-line, and came across a leading UK company, that specializes in all kinds of storage systems, often catering for libraries and museums. having assumed my task would be too small for such a leading company, I was pleasantly surprised to receive a telephone call from Rackline UK Limited, confirming notice of my interest. having explained my proposed storage space was rather small in comparison to the majority of work carried out, I was assured the company listens to all its customers regardless of size.

Mr Jeff Hibbert, a director at Rackline, called me personally later in the day, and we discussed my requirements.

He rather kindly drove all the way over from Stoke-on-Trent, to my premises in South Yorkshire, in order to view the proposals. having measured up, Jeff then wrote to me later in the week, enclosing professional plans/drawings of the suggested work to be carried out.

I explained, that as I was planning more plastering work, skirting boards, and carpeting fitted later, any proposed measurements would be futile. again, Mr Hibbert kindly visited me a month later in order to measure and plan the proposed work to the millimetre!

I explained the building contained air vents, and electric sockets. this was not a problem, as measurements included areas where the steel racking would be die-cut to suit accordingly.

Following an agreement to an affordable rate, the wheels were set in motion, and I can confirm, I was so pleased to have chosen this long-standing professional organisation, to carry out my requirements.

The standard and quality of workmanship is second to none, and the professional workmen, that then delivered and fitted my steel shelving were also extremely professional, and skilled, delighting me with their service.

I can quite clearly recommend this company to anyone considering such storage space, and will remain, satisfied in the knowledge, that Rackline Limited are the company to trust.”

Bill Brealey – South Yorkshire

“The project was to install mobile shelving in our new storage facilities. Tom was excellent at coming in and planning and quoting for the job and all of our requirements were met. It was excellent that after a later site visit and seeing the modified layout of the store he suggested the designs were modified in order to give us longer tracks to allow for more shelving to be added at a later date.”

World Rugby Museum – Deborah Mason

“Just a quick email to say a huge thanks for all the hard work that Alex and his team have carried out at our Library HQ at Skirlaugh this week. They have completed dismantling the shelves here and now have the even more arduous task of getting them up the stairs at the new site and re-assembling them!

They have worked tirelessly all week…here at just after 7.00am and staying until the building closed in the evening. Considering the enormity of the task we hardly knew they were here as they caused no disruption to our routines. They ensured that we could access all the areas we needed to and worked in an amazingly tidy and efficient way. The whole team was fantastic and it was a pleasure to work with them. Please could you pass on our sincere thanks to them all as we may not see them again.”

Pamela Taylor-Bramwell – Senior Librarian, Central Services
East Riding of Yorkshire Library Service

Recommended – Very good service
P & A Shopfitting Paul Knock

“Very good service overall and installed in good time. The only slight problem we had at the time was that the team left behind a metal door which was part of the old filing system, but after a phone call to your head office, this was remedied quickly and couriers came to take it away. But overall we were very pleased with the whole process.”

Cornwall Council Adult Social Services – Gemma Stone

“We were very pleased with the efficiency of the team both on site and in the office”

Interaction – Rebecca Dodd

“I was very impressed with the level of service from Tracy and the installation team.”

PVH Europe – Tommy Hilfiger, Matthew Hawley

“Rackline offered us a bespoke and competitively priced design that suited the particular demands of our site. The design team were approachable and flexible, finding effective solutions to all the issues, such as awkwardly placed columns in many of the storerooms, that arose during the project. The installation team carried out their work to plan with a minimum of disruption.”

Colchester Borough Council, Museums, Tom Hodgson

“The team have delivered a first class service and we will continue to use them in the future.”

MOD, Wendy Hints

“Very pleased, good VFM and has thoroughly helped our storage crisis.”

Tolent Living, Martin Mitchinson

“Really prompt & professional service. Jennifer was a great help in terms of interpreting our requirements and devising an appropriate solution (relocation & reconfiguration of an existing rolling rack system), and the fitters completed the work very quickly with minimum disruption to staff onsite.”

North Tyneside Council, Nick Raw

“We had a very tight deadline within which to get the shelves we wanted quoted on, ordered, supplied and installed. Rackline were great in helping us to achieve this. The shelving is exactly what we wanted and full of museum objects already!”

Arts University Bournemouth, Katherine Pell

“It was due to a major flood that we found ourselves having to seek replacement shelving. I have to say that some of the sales people from other companies were less than helpful in these difficult circumstances, but Jeff Hibbert from Rackline was incredibly supportive, helpful and patient through every stage of the planning. All aspects were considered, which resulted in a smooth and swift installation. We’re so pleased with the results – the bespoke shelving safely accommodates our various formats and has increased storage capacity significantly.”

Keele University Library, Helen Burton

“We were extremely satisfied with the work, the team who undertook the work and the service we receive from Rackline in general”

Sam Davies – Heart of England Foundation Trust

“All aspects of this project were handled efficiently & professionally.”

Shaun Senior – Perenco UK

“Good service and excellent product”

Deborah Watson – Plymouth & West Devon Record Office

“A fantastic service with a high stand of workmanship maintained throughout”

M P Townley – MOD Hereford

“Very good installation, amazing system – such a great space saver and easy to use!”

St Thomas Hospital
“Highly satisfied from start to finish”

Ann Wilson – Doncaster & Bassetlaw Hospitals
“Excellent job, looking forward to the second stage”

Company – Haileybury and Imperial Service College


“Good communication and assistance to understand the product and what options we had available both for type and layout design.
Easy to work with and effective process”

Jim Young, Pavers


“Excellent responsive service by all parties. Very understanding of clients requirements. gave sufficient advice and assistance throughout, to enable smooth project delivery. Kept us informed of key dates. Overall a very good service.”

Mark Wardle, Stockton on Tees BC


“Jeff Hibbert was very accommodating with travelling to site and measuring up on a number of occasions and sometimes on very short notice which was greatly appreciated.”

Bilaal Rawn, Spire Healthcare


“The team completed a top draw installation. Everything was spot on.”

Steve Charman, Procol Limited


“The workmen arrived on time, worked quickly and efficiently.”

Glynis Mather, Amec Foster Wheeler


“Overall, the project has been very successful. Rackline’s field salesperson provided useful advice regarding the different options for fitting out the available space and drew up multiple quotes so that we could easily consider the different possibilities. The installation process itself went smoothly.”

Deidre Mitchell, RNLI